Free home delivery on all orders across Punjab

Terms of Service

Last updated: October 2026

Introduction

By using Emrix's website or placing an order with us through WhatsApp or Instagram DM, you agree to these terms.

Ordering Process

Orders are placed through WhatsApp or Instagram DM. The product, customization details and price are confirmed with you before an order is finalized. Some orders may be taken by an automated assistant, but every order is reviewed and confirmed by a person before it is processed.

Payment

We do not have an online payment gateway. Standard items are Cash on Delivery. Customized and bulk orders require an advance payment, which we confirm with you on WhatsApp before production begins. Advance payments are non-refundable once production has started, except as described in our Return & Exchange Policy.

Pricing

Customization Accuracy

You are responsible for providing the correct spelling and details for engraving or personalization. We will confirm the final text or design with you before production, and Emrix is not responsible for errors caused by incorrect information provided by the customer. If the finished product differs from the design you confirmed, see our Return & Exchange Policy.

Logos and Designs

By sending us a logo, text or design, you confirm that you have the right to use it. Emrix may decline any request that infringes someone else's rights or contains offensive or unlawful content.

Delivery

Orders are shipped across Pakistan through courier partners. Delivery timelines are estimates, not guarantees, and may vary due to courier delays. Our usual production and delivery time is 5-7 business days.

Order Cancellation

You can cancel an order before production begins. Please message us on WhatsApp as soon as you decide to cancel, because we cannot cancel once customization or engraving has started.

Returns and Exchanges

Our Return & Exchange Policy explains what can be returned or exchanged, including the 3-day exchange window for standard non-customized items.

Limitation of Liability

To the extent permitted by law, Emrix is not liable for delays or issues caused by third-party couriers, or for misuse of or damage to products after delivery.

Governing Law

These terms are governed by the laws of Pakistan. Any dispute will fall under the jurisdiction of the courts of Lahore.

Changes to Terms

We may update these terms at any time. By continuing to use our ordering channels, you accept the current terms.

Contact

For any questions about these terms, contact us on: