Privacy Policy
Last updated: October 2026
Introduction
Emrix respects your privacy. This policy explains what information we collect when you order from us, how we use it, and how we protect it.
Information We Collect
We collect information when you place an order or send us a message through WhatsApp or Instagram DM. This may include:
- Your name
- Your phone number
- Your delivery address and city
- Customization details, such as names, text, logos or designs for engraving or printing
- The content of the messages and files you send us while ordering
Our website does not have user accounts or an online checkout, and we do not collect your name, phone number or address through the website itself.
We use Google Analytics, which uses cookies, to collect aggregated information about how visitors use our website, such as which pages are viewed and which devices are used. This data is not linked to your name, phone number or address.
Automated Assistant
Messages sent to our WhatsApp number may be handled by an automated assistant that answers product questions and collects order details. Order details are stored in our order system and are reviewed and confirmed by a person before your order is processed.
How We Use Your Information
- To process and deliver your order
- To communicate order updates with you
- To personalize products exactly as you requested
- To keep records of orders and payments
- To improve our website and products based on aggregated visit statistics
Data Sharing
We do not sell your data. We share information only with:
- Delivery partners, who receive the details they need (such as your name, phone number and address) to deliver your order
- Service providers that help us run our ordering channels, such as Meta (WhatsApp and Instagram) and our hosting and automation providers, only to operate the service
- Google Analytics, which receives aggregated website usage data
- Authorities, only where we are required to by law
Data Retention and Your Choices
We keep order records for as long as needed to deliver your order, handle any returns or complaints, and maintain our business records. You can ask us to correct or delete your personal details by contacting us, and we will do so unless we need to keep them for a legitimate purpose such as an open order.
Data Security
We take reasonable measures to protect the information you share with us. Since orders are placed through WhatsApp and Instagram, please note that these platforms have their own privacy policies, and we recommend reviewing them.
Changes to This Policy
We may update this policy from time to time. The date at the top of this page shows when it was last changed.
Contact
If you have any questions about this policy or your information, contact us on:
- WhatsApp: +92 325 4881329
- Instagram: @emrix.store